Streamlined Claims
Streamlining Claims Processing for a UK Insurer and Reducing Costs
- Challenge
A UK-based insurer relied on a traditional “pay and claim” method for processing insurance claims. This caused inefficiencies and frustrations for both the insurer and their clients:
Time Consuming Process
Gathering and verifying claim documentation was cumbersome for both parties.
Client Stress
Clients faced difficulty navigating complex paperwork.
- Solution
Cogotec identified an opportunity to modernize the insurer’s claims process with our innovative “Pay App.” This app offered several key benefits:
Tech Driven
Efficiency
Cogotec identified an opportunity to modernize the insurer’s claims process with our innovative “Pay App.” This app offered several key benefits:
Simplified Claims Submission
Clients were empowered to submit claims electronically through the user-friendly app. They simply needed to take pictures of relevant documentation (medical reports, receipts) and upload them directly through the app.
- Results
By partnering with Cogotec, the UK insurer achieved significant improvements in their claims processing:
Reduced Processing Time
The streamlined electronic submission process significantly sped up the claims processing time.
Improved Client Experience
Eliminating complex paperwork reduced stress and frustration for clients, leading to a more positive experience.
Increased Effieciency
The app streamlined data collection, allowing the insurer to handle claims faster and with greater accuracy.
Reduced Costs
The app streamlined data collection, allowing the insurer to handle claims faster and with greater accuracy.